Privacy Notice Philippine Consulate General Frankfurt
The Philippine Consulate General in Frankfurt (Frankfurt PCG) is committed to fully protecting your personal data in compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations, and relevant Department of Foreign Affairs policies.
Our official website is frankfurtpcg.de.
Personal Data Collected
We collect the following personal data when you submit inquiries, book appointments, or apply for consular services:
- Full name
- Date and place of birth
- Citizenship and civil status
- Passport details
- Contact details (email, phone number, address)
- Supporting documents relevant to your request
When you visit our website, the following technical data may also be automatically collected:
- IP address
- Browser type and operating system
- Date, time, and pages accessed
Basis, Use, and Purpose for Processing
We process your personal data in accordance with our mandate and the DPA. Your data is used for the following purposes:
- Processing passport, visa, civil registry, and notarial service applications
- Providing assistance-to-nationals services
- Responding to inquiries and official communications
- Scheduling appointments
- Complying with Philippine laws and regulations
- Security monitoring and fraud prevention
- Statistical and administrative reporting
Disclosure of Personal Data
Personal data processed by Frankfurt PCG is not shared with any other party unless such disclosure is allowed under the DPA. Where necessary and lawful, data may be shared with:
- The Philippine Department of Foreign Affairs
- Other Philippine government agencies
- Host country authorities
- Accredited service providers (e.g., IT or appointment system providers)
- Law enforcement authorities upon lawful order
We do not sell personal data.
Data Protection and Security Measures
We safeguard your personal data through a combination of organizational, physical, and technical security measures, including:
- Access control policies for both digital and physical infrastructure
- Secure government email systems
- Encrypted communication channels where applicable
- Secure document storage and restricted access to authorized personnel
- Regular security monitoring
While we take all reasonable precautions, no online transmission can be guaranteed as completely secure.
Storage and Retention
Personal data is retained only for as long as necessary to fulfill official, administrative, and legal requirements, in accordance with Philippine government records management policies. After the applicable retention period, records are securely disposed of, physical records are shredded and digital files are anonymized or deleted, ensuring that personal information cannot be retrieved or accessed by unauthorized persons.
Rights of a Data Subject
Under the DPA, you have the right to:
- Be informed about how your personal data is processed
- Access your personal data
- Request correction of inaccurate or incomplete information
- Request erasure or blocking of your data, when warranted
- Object to processing based on consent or legitimate interest
- Data portability
You may also file a complaint with the Philippine National Privacy Commission (NPC) if you believe your data privacy rights have been violated, and claim damages where applicable.
Note: Some requests may be subject to limitations where data is required for official government functions.
Changes to This Privacy Notice
Frankfurt PCG reserves the right to update or amend this Privacy Notice as needed. Any revisions will be posted on our website with a revised effective date.
Contact Us
For questions, concerns, or requests relating to your personal data, please contact:
Philippine Consulate General Frankfurt
WestendCarree, 1st Floor, Grüneburgweg 16-18
60322 Frankfurt am Main, Germany
info.frankfurtpcg@dfa.gov.ph